IMI Professional Development Programme / Customer Service Excellence
This course can be taken on its own or as part of a suite of four courses, designed to enhance and professionalise any garage workshop. Ideal for owner or manager to ensure efficient and effective processes are employed to make the most of all opportunities in an increasingly complex and challenging business environment. Gain the skills you need to maximise your potential and keep moving forwards.
Units include:
- The customer journey
- Business through process
- Check diary, part pre-order
- Technical data and GDPR
- Dangers of own part supply & trade MOT's
- Workshop management to maximise potential with loading etc
- Keeping the doors open, legislation and regulation
Course Dates
Sorry but there are currently no dates in the calendar for this course, please contact us for further information.
