IMI Professional Development Programme - Customer Service Excellence
This course can be taken on its own or as part of a suite of four courses, designed to enhance and professionalise any garage workshop. Ideal for owner or manager to ensure efficient and effective processes are employed to make the most of all opportunities in an increasingly complex and challenging business environment. Gain the skills you need to maximise your potential and keep moving forwards.
Units include:
- Understanding the customer experience
- Providing exceptional service to your customers
- Measuring the value of Front of House
- Key points to provide Right First Time success
- The importance of clear communication and work instructions within teams and to customers
- Importance of a Positive Mental Attitude
- The psychology of selling and up selling techniques
- Mapping staff career paths from apprentice to MOT tester and Diagnostic Technician
Price: £749.00 + VAT
Course Dates
- 2 Day Course, Starting on 04/11/2026
