Course Description
Turning front-of-house staff into confident, professionals who will drive an independant workshop forward. With a focus on delivering exceptional customer experiences while strengthening commercial performance, delegates will map the full customer journey, refine communication skills, and develop practical strategies for upselling and handling difficult conversations with confidence. The day's training gives multiple practical tools and ideas that can improve any garage business.
This course is suitable for
Any service reception, parts or management staff who work in customer facing roles in independant workshops.
Content Covered
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Mapping the customer journey
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Delivering excellent service
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Effective communication skills
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Diary management and parts ordering
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Product upselling strategies
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Managing conflict and difficult conversations
Course Duration: One Day
Assessment
There is no assessment for this course but candidates will be issued with a certificate of attendance.
Eligibility Criteria for Candidates
There are no eligibility requirements for those who wish to undertake this course
Price: £359.00 + VAT
Course Dates
- 24/06/2026
